Access your online account from any web browser.
Two-way SMS functionality that integrates with multiple platforms.
Manage your SMS communications from your desktop.
Send bulk SMS text messages using our iOS mobile app.
Receive incoming messages directly from your customers.
Get your own 5 digit shortcode.
Find out more about the SMS solutions we offer here.
Integrate using our API and send SMSes automatically.
Take a read through our APIs and see what suits you.
Featuring our infographics, how to’s and industry specific use cases.
A useful resource for those with questions. FAQ’s and video tutorials.
A look into how our customers are innovating with our products.
Practice safe sending. Check out the regional regulations for your country.
Highlighting the current trends and hottest news in the messaging industry.
A complete guide to our Privacy Policy and Terms and Conditions of Service.
Log into your BulkSMS.com online account here.
Log into the BulkSMS Integration Gateway here.
Online shopping is easier today than it’s ever been. From clothing and groceries to gadgets and gizmos, there’s not much that you can’t buy from the comfort of your own home. For e-commerce companies, taking the order is often the easy part. The real challenge lies in the physical delivery of the product to the customer - otherwise known as “the last mile”.
This is where SMS comes in. Fetch My Stuff, an e-commerce logistics company based in Finland, is using SMS to ensure their customers have a great experience from purchase through to delivery.
According to Väinö Välja, the logistics manager at Fetch My Stuff, “SMS is really helping us break barriers when it comes to customer service. We’ve found that 73% of consumers reported delivery as important to the overall shopping experience, while a staggering 84% of shoppers are unlikely to return after a poor delivery experience.”
He goes on to say that they’ve chosen SMS because “it will reach our customers in no time and it is the most diverse way of communication. Phone calls will need somebody to answer the phone and email might not reach the customers on time.”
90% of the SMSes that they send are automated. The team at Fetch My Stuff have SMS enabled their customer management software so that customised and automated delivery notifications are sent. These notifications contain a URL linking to the tracking widget so that customers can track their deliveries in real-time.
The drivers and staff can also send ad hoc SMSes via our iOS App or Web-to-SMS solution notifying customers of any unexpected delays. This makes sure that customer expectations are managed every step of the way.
For a logistics company whose main priority is creating the best customer experience, SMS has proven the ideal channel to deliver just that.
To read another use case showing the versatility of our SMS API, click here. Or go to our solutions page to find out more.